Last Updated: April 2025

At Unobtanium Pty Ltd ("Unobtanium","we", "our", "us"), we are committed to protecting the privacy of our members, customers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at www.unobtanium.com.au or engaging with our services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

• We may collect the following types of personal information:
• Your name, contact details (email)
• Date of birth and gender (if relevant)
• Membership preferences and lifestyle interests
• Payment details (processed via secure gateways)
• Location information (where relevant)
• Communications with us (emails, messages, requests)
• Website usage information (through cookies and tracking tools)

2. How We Collect Your Personal Information

We collect personal information through:

• Direct contact (via website forms, email or events)
• Membership applications and service requests
• Reservation, travel, or experience bookings
• Promotions, surveys, or feedback forms
• Third-party service providers (with your consent)

3. Why We Collect and Use Your Personal Information

Your information is collected and used to:

• Deliver curated experiences and respond to your requests
• Manage bookings, memberships, and billing
• Personalise your experience with Unobtanium
• Improve our offerings and website functionality
• Communicate updates, offers, or service notices
• Comply with any applicable legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our trusted service providers, hospitality and travel partners
• Payment processors and digital platforms
• Government or regulatory bodies, if legally required

Some of our service providers may operate overseas. In such cases, we take reasonable steps to ensure they comply with the Australian Privacy Principles or equivalent standards.

We do not sell or rent your personal information.

5. Data Security and Storage

We take reasonable steps to safeguard your information against loss, misuse, or unauthorised access. This includes secure servers, encryption, password protections, and access controls.

Where personal information is no longer required, we will securely delete or de-identify it, in line with applicable laws.

6. Access and Correction

You may request access to, or correction of, any personal information we hold about you. We will take reasonable steps to respond and ensure accuracy.

To make a request, please contact us at the details below. Identity verification may be required before releasing information.

7. Cookies and Website Analytics

Our website may use cookies and other technologies to improve functionality and gather data on usage trends. You may manage or disable cookies through your browser settings, though this may affect website performance.

8. Marketing Communications

If you have opted in, we may send you updates, offers, and invitations. You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Contact Us

For any privacy-related enquiries, concerns, or complaints, please contact:

Unobtanium Pty Ltd
Email: concierge@unobtanium.com.au

We will take all reasonable steps to resolve your concern in accordance with the **Privacy Act 1998.